We’re here to help! If you have any questions, concerns, or just want to say hello, please don’t hesitate to reach out. You can email us at [email protected], and we’ll get back to you as soon as possible. We’re committed to providing exceptional customer service and look forward to connecting with you!

We’re working hard to get your order to you as quickly as possible. Here’s what you can expect:
– After payment, we’ll take 2-10 business days to carefully craft your custom vessel.
– Once it’s ready, we’ll ship your order from our HQ via USPS or UPS.
– Delivery typically takes 3-10 business days, depending on your location (we ship from USA, FL 33334).
Please note that we rely on USPS or UPS for shipping, so we can’t control any delays. To ensure smooth delivery:
– Double-check your shipping address when placing your order.
– If you need to update your address, contact us immediately. We can’t guarantee changes once your order is processed.
If your order is returned to us, we’ll reach out to confirm a new address and send an invoice for reshipping costs. Let’s work together to get your order to you safely and efficiently!

Since our products are custom-made, we can’t accept returns. However, we’re committed to your satisfaction and will consider replacements or credits in certain situations.

If you have concerns, please email us at [email protected], and we’ll work together to find a solution.

We prioritize your happiness and will do our best to resolve any issues.

Please keep in mind that our handmade products may have slight variations between batches.

We take great care in packaging and shipping, but occasionally damages can occur. If you receive a damaged item, please forgive us and contact us immediately at [email protected]. Thank you for your understanding and cooperation!

At Light & Stone, we’re dedicated to providing high-quality, safe products that meet the highest standards. We carefully select our materials, ensuring that they are non-toxic and eco-friendly whenever possible. Our handmade vessels are crafted with precision and attention to detail, while our candles are made from sustainable wax and high quality oils. We rigorously test our products to ensure they meet our strict quality and safety standards, giving you peace of mind and a beautiful, safe product to enjoy.

To ensure your Light & Stone products remain beautiful and functional for years to come, we recommend the following care:

– Avoid exposing your handmade vessel or candle to direct sunlight, moisture, or extreme temperatures.- Handle your vessel with care, as it may be fragile.
– Trim your candle wick to 1/4 inch before each use to prevent excessive flame height.
– Avoid burning your candle for more than 4 hours at a time.
– Keep your candle away from children, pets, and flammable materials.

By following these simple care instructions, you’ll be able to enjoy your Light & Stone products for years to come.